September 22, 2014

Call Center Applications and Design

Call centers have evolved dramatically over the years. Traditional call center environments provide automatic dialing and manage call distribution. A call center can enable their operators to receive customer information just as their calls are placed, along with scripts and other tools to personalize their communications with customers. But today’s call center services provide much more by incorporating voice, data, video, fax, email, and conferencing in a collaborative way using both traditional and IP technologies.