Staples of any business telephone system, voice mail and auto-attendant functions must work flawlessly to enhance customer interaction, and thus, satisfaction.
Auto Attendant works just like a live front office receptionist would when answering incoming calls. Using voice prompts; the Virtual Office Automated Attendant plays a list of options to a caller. If the caller knows which option they want, they can interrupt the auto attendant by pressing their selection on the keypad of any touch-tone telephone.
Voicemail (or vmail) is a centralized system of managing telephone messages for a large group of people.