Select the right UC Vendor and Streamline Your Business

What are the 6 key considerations?

If you are researching UC vendors, you know there are more than ever before. How do you select the one that is the best fit for your organization? Choosing a UC solution today is more than just picking out features. A business communications solution is mission-critical so you need to ask the right questions! This eGuide with help you compare UC providers so you can make the right decision.

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Can your phone system fully support your business?

The way we work - and how a company interacts with its customers - has changed. Has your phone system kept pace with the times?

Mitel's new eGuide outlines 5 components to consider when evaluating a business phone system that can help you reduce cost, improve productivity and grow with your business.

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Mitel Connect ONSITE Phones

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The Mitel IP480g provides 8 line appearances with an easy-to-read, back-lit display. Six feature keys and five soft keys provide easy access to Mitel features.

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The Mitel IP480 provides 8 line appearances with an easy-to-read, back-lit display. Expanded call history and directory along with visual voicemail are provided.



The Mitel IP420g phone features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.



The Mitel IP420 phone features an easy-to-read, high-contrast display and 6 feature keys including transfer, conference, hold, redial/history, and voicemail.

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The Mitel BB424 button box is an excellent tool for operators, receptionists, assistants and supervisors. The BB424 provides visibility over other users as well as single-button access to advanced telephony features including transfer, silent monitor and barge in.



Using DECT technology, these handsets and corresponding base and repeater units enables users of small to mid-side enterprises to remain connected while roaming freely through their workplace.



An eight-line gigabit phone with a crisp 480 x 272 pixels backlit color display offers an expanded directory with unlimited alphanumeric lookup with sort by first or last names.

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Mitel's most advanced telephone, the IP655 provides 12-line appearances with a large backlit touch color display. Advanced microphone technology delivers superb speakerphone capability for offices and small and midsize conference rooms when used with the optional extension microphone accessories.

Why Mitel Connect ONSITE SBE 100 from Aspen Communications?

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The Mitel Connect client, mobile app, IM, conferencing and Contact Center features deliver frictionless and intuitive communications. Manage your call handling, collaborate with others and join a conference from any device. Our easy-to-use user interface delivers a consistent experience across PCs, Macs, iOS and Android devices and requires no VPN for teleworkers with a Mitel Connect Edge Gateway.

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Mitel Connect Small Business Edition scales up to 100 users, but as your business grows, a simple upgrade allows your Mitel Connect UC system to scale further – up to 20,000 users. This means your employees never have to re-learn how to use their communication system and your company never has to change processes built around business communications. You can focus on your core business and never worry that your system will reach its maximum capacity.

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Mitel’s unique, purpose-built distributed architecture forms the heart of their unified communications platform, allowing for a rich feature set and highly reliable voice services. The result is a robust, redundant system with no single point of failure. Mitel Voice Switches are purpose-built, solid-state appliances that provide IP PBX phone system capabilities, call handling and trunking with unmatched reliability and availability. Voice switches have an estimated life of 15 years. Each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system will continue to place and receive calls.

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The SBE 100 is a fully-featured communication Mitel Connect ONSITE system that is easy to deploy with plug-and-play functionality. Most standard functions, such as adding users or changing phone settings, can be done by anyone with basic IT knowledge and skills.

Mitel Connect Features and Available Bundles

  • IP PBX telephony services with call control, call routing, voice mail, music on hold and automated attendant
  • Mitel desk phones with feature keys for system directory, intercom, conference calling, transfer, redial, hold and other
    options; soft keys for presence status, pick up, park and more
  • Mitel Connect desktop client for PCs and Macs, for user call control, contacts, event scheduling, event history and
    collaboration suite control
  • Mitel Connect mobile app for Android and iOS mobile and wearable devices, to extend full desk phone call handling and
    UC suite capabilities to the user’s mobile devices
  • Collaboration suite delivers robust unified communications including instant messaging, audio conference calling, web
    collaboration, desktop sharing, point-to-point video calling and room-based video conferencing
  • Third-party integrations that increase efficiencies with seamless, native integrations with leading providers such as
    Salesforce®, NetSuite®, Google® and Microsoft®, plus most popular CRMs
  • Productivity apps that streamline workflows with web dialers, our Chrome™ browser extension and other app dialers
    Softphone functionality allowing users to add a headset and turn their computer into a phone
  • Mitel Connect Director is the browser-based system administration program that provides a “single view” of the entire
    system status including individual phones, call detail recording (CDR), trunk lines, and user account moves/adds/changes and
    feature permissions
  • Mitel Edge Gateway eliminates VPN login for remote and teleworkers
    Workgroup functionality for both supervisors and agents for additional call routing functionality

With so many phone system options to pick from, it’s difficult to know which one will fully support your business. But you do know one thing: your current phone system no longer meets your company’s changing needs. So you do what any smart business person does – you conduct a thorough assessment of your options. You quickly learn that what you need is a unified communications system that will integrate with your current business applications at a reasonable cost. Most importantly, you want to control how you use, manage and pay for the phone system over the long term while building for the future and enabling an easy migration to the cloud as your business evolves.

If this scenario applies to you, it’s time to consider a unified communications system that gives you total control in three critical ways:

  1. Control Over Custody

Is ownership your preference? If you have a certain comfort level when the assets you buy are sitting under your roof, an onsite phone system will give you complete custody of the equipment. Simply put, you own it. This type of investment creates a future benefit for your business by reducing long-term system costs while increasing the book value of your company. The financial decision of leasing, renting or buying is up to you. A Mitel Connect ONSITE system gives you investment protection while laying the foundation for a later migration to the cloud. You decide how you spend money on care, maintenance and growth, helping control costs in a way that makes sense for your business. That’s brilliantly simple.

  1. Control Over Care

If you like the idea of being able to control how and when you complete a phone system upgrade, and who administers changes to your phone system, then a Mitel Connect ONSITE phone system may be right for your business. An onsite solution gives you physical control of your phone system. You have the ability to determine when you want to make system changes and upgrades. It also gives you the ability to have a non-technical person manage moves, adds and changes as you need them. The system’s flexibility gives the administrator access from anywhere, meaning it’s a single image administration, no matter how many sites or locations you have.

  1. Control Over Administration

The ease of administration with a Mitel Connect ONSITE phone system means it will work with the business applications you already own and enable future growth. Applications you have purchased, developed or customized, like Microsoft Outlook, Skype for Business, Salesforce and other CRM solutions, easily integrate with a Mitel Connect ONSITE system. This gives you a unified communications strategy for the short and long term. The best part? You get to keep what you’ve already built and connect it with a phone system that adds additional business communications and collaboration capabilities, giving you more control without affecting your users’ productivity or your customers’ experience.

Determining What’s Right for Your Business

Many companies want to move to the cloud. Just as many companies want to maintain control of the assets they own. As you consider your phone system options, think about how an onsite phone system will give you the control you require in your business today, integrate to applications you’ve already customized and manage how you pay for the system. Mitel Connect ONSITE might be the best solution for your business giving you control today and a unified communications phone system for tomorrow.

How well is your current phone system really meeting your needs? Let’s find out. Call us today at 888-407-8996 or contact us.